IP Telephony
IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone
Call Center
A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.
VPN
VPN is a network term that most computer users don't need to know, but at least you can impress your friends by talking about it. A virtual private network is "tunneled" through a wide area network WAN such as the Internet. ... To keep the information secure, the company might set up a VPN with an encrypted connection
Webcast Solution
A webcast is a media presentation distributed over the Internet using streaming media technology to distribute a single content source to many simultaneous listeners/viewers. A webcast may either be distributed live or on demand. Essentially, webcasting is "broadcasting" over the Interne